Privacy Policy

This Privacy Policy explains how Bizzo collects, uses, stores, and protects personal information belonging to visitors and registered account holders. It applies to all interactions with our website, mobile application, and related services, and it is intended to give players in Canada a clear picture of their data protection rights and our responsibilities as an operator. By registering an account or otherwise using our platform, you acknowledge that you have read and understood the practices described in this document. If any part of this policy is unclear, players are encouraged to contact customer support for clarification before continuing to use the service.

Scope and Application

This policy applies to any individual who visits our website, downloads our mobile application, registers an account, makes a deposit, participates in casino games or bonus programs, or otherwise engages with our services. It covers information collected directly from players, information generated through use of the platform, and information obtained from third parties such as payment providers and identity verification services. The policy does not apply to third-party websites that may be linked from our platform, and we encourage players to review the privacy practices of any external service before submitting personal data there.

Our services are intended only for individuals who meet the legal minimum gambling age applicable in their jurisdiction. In Canada, the minimum age for participating in real-money gambling activities is 18 years, or higher where provincial regulation requires it. We do not knowingly collect personal information from anyone below this threshold, and accounts found to belong to underage individuals will be closed, with any associated funds handled according to our internal compliance procedures.

Information We Collect

We collect several categories of personal information in order to operate the platform, verify identity, process payments, and comply with legal and regulatory obligations. The table below summarizes the main categories of data we process and the general purpose behind each category.

Some of this information is provided directly by the player during registration or while using the account, such as name, date of birth, and contact details. Other information is generated automatically through use of the platform, including technical and usage data collected via cookies and similar tracking technologies. In certain cases, we may also receive information from third parties, such as payment processors confirming a transaction or identity verification providers confirming the authenticity of submitted documents.

How We Use Personal Information

Personal information is used for a range of purposes connected to providing, securing, and improving our services. This includes creating and managing player accounts, processing deposits and withdrawals, verifying identity in line with know-your-customer obligations, and communicating with players about account activity, security notices, or changes to our terms. We also use data to detect and prevent fraud, money laundering, and other prohibited activities, and to comply with legal and regulatory reporting requirements applicable to licensed gambling operators.

Where players participate in bonus programs, usage data is also processed to track eligibility and monitor compliance with the conditions attached to those bonuses, including wagering requirements and maximum bet limits while a bonus is active. This monitoring is a standard part of account administration and does not involve sharing bonus-related data with parties beyond what is necessary for verification and payment processing. We do not use personal information to target vulnerable players with additional marketing; on the contrary, usage data plays a role in identifying patterns that may indicate a need for responsible gaming intervention.

Cookies and Tracking Technologies

Our website and application use cookies and similar technologies to support core functionality, remember player preferences, analyze traffic patterns, and improve the overall user experience. Cookies are small text files stored on a device when visiting the site, and they may be categorized as strictly necessary, functional, analytical, or performance-related depending on their purpose. Strictly necessary cookies are required for the platform to operate correctly, such as maintaining a login session or applying security settings, and these cannot be disabled without affecting core functionality.

Functional and analytical cookies help us understand how players interact with the platform, which pages are most used, and where technical issues may occur. This information is generally aggregated and does not directly identify an individual, though it may be linked to an account in the course of troubleshooting or security investigations. Players can typically manage cookie preferences through their browser settings, including blocking or deleting cookies, although doing so may limit certain features of the website or application. Continued use of the platform after adjusting cookie settings is treated as acceptance of any resulting change in functionality.

Sharing of Information with Third Parties

Personal information may be shared with select third parties where necessary to operate the service, meet legal obligations, or protect the integrity of the platform. This includes payment service providers who process deposits and withdrawals, identity verification providers who confirm the authenticity of submitted documents, regulatory and licensing authorities where legally required, and technology providers who support hosting, security, and game delivery. Any third party receiving personal data is expected to handle it in accordance with applicable data protection standards and only for the purpose for which it was shared.

We do not sell personal information to third parties for their own independent marketing purposes. Where data is shared with affiliated companies within the same corporate group, this is done for legitimate operational purposes such as fraud prevention, account security, or service consistency across related platforms. Players should be aware that certain payment methods, including Interac, card networks, and e-wallet providers, will independently process transaction data in accordance with their own privacy policies, which operate alongside and separately from this document.

International Data Transfers

Because our platform operates across multiple jurisdictions, personal information may be processed or stored in countries other than the one in which a player resides. Where such transfers occur, we take reasonable steps to ensure that personal data continues to receive an appropriate level of protection, consistent with recognized data protection principles. Players who have specific concerns about the location of data processing are encouraged to contact support for further information about the safeguards in place.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including the duration of an active account and any period required afterward to meet legal, regulatory, tax, or dispute-resolution obligations. Financial and identity verification records are generally retained for a longer period following account closure, reflecting standard practice among licensed gambling operators subject to anti-money laundering rules. Once retention obligations have expired, personal data is deleted or anonymized in accordance with our internal data management procedures.

Player Rights

Depending on applicable law, players may have rights regarding their personal information, including the right to access the data we hold about them, request correction of inaccurate information, request deletion of data where retention is no longer required, and object to certain types of processing. Players who wish to exercise any of these rights can do so by contacting customer support, which will guide the request through the appropriate internal verification and response process. We aim to respond to legitimate requests within a reasonable timeframe, though certain requests may be limited where retention is required for legal, regulatory, or security reasons.

Players also retain the right to withdraw consent for certain types of processing, such as marketing communications, at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect processing that is necessary for account operation, identity verification, or compliance with legal obligations. Requests related to marketing preferences can typically be actioned through account settings or by contacting support directly.

Data Security

We apply technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption technology such as 128-bit SSL to secure data transmitted between a player’s device and our servers, along with internal access controls limiting which staff can view sensitive personal or financial information. Identity verification documents submitted as part of the KYC process are handled under restricted access protocols and are used solely for verification and compliance purposes.

While we take data security seriously, no system can guarantee absolute protection against every possible risk, and players share responsibility for safeguarding their own account credentials. We recommend using a strong, unique password, avoiding the reuse of passwords across multiple services, and never sharing login details with any third party. Any player who suspects unauthorized access to their account should contact support immediately so that appropriate security measures can be taken.

Responsible Gaming and Data Monitoring

As part of our commitment to player protection, certain usage data is monitored to support responsible gambling practices. This may include tracking deposit patterns, session length, and engagement with bonus features in order to identify signs that a player may benefit from additional support tools. Players can set their own deposit, wager, loss, and session limits directly through account settings, and can also request self-exclusion for a defined or indefinite period. Information related to self-exclusion is retained to ensure the restriction is properly enforced across the platform.

Responsible gaming is closely tied to data protection because the tools designed to help players stay in control rely on accurate account and activity records. Players in Canada who are concerned about their gambling behavior, or that of someone close to them, are encouraged to make use of the limit-setting tools available in their account and to seek independent support where needed. Further detail on these tools and related player protections is available on our Responsible Gaming page.

Children and Minors

Our services are not directed at, and must not be used by, individuals under the legal minimum gambling age applicable in Canada, which is 18 years or higher depending on provincial rules. We do not knowingly collect personal information from minors, and any account discovered to belong to a person under the applicable minimum age will be suspended and closed. Parents or guardians who believe a minor has registered an account or submitted personal information should contact support so that appropriate action can be taken.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal obligations, or the services we offer. Any material changes will generally be communicated through the website or account notifications, and continued use of the platform after such changes take effect will be treated as acceptance of the revised policy. Players are encouraged to review this document periodically to stay informed about how their personal information is handled.

Contacting Us About Privacy

Players with questions, concerns, or requests relating to this Privacy Policy, including requests to access, correct, or delete personal information, can reach out through our customer support channels, which are available via live chat and email. Support representatives are available on a continuous basis to assist with privacy-related inquiries as well as general account questions. We aim to handle all such inquiries promptly and in accordance with applicable data protection principles, and players seeking further information about our licensing and operational background can also refer to our About Us page.